Apple's Lost Functional High Ground

Marco Arment:

Apple’s hardware today is amazing — it has never been better. But the software quality has taken such a nosedive in the last few years that I’m deeply concerned for its future.

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The problem seems to be quite simple: they’re doing too much, with unrealistic deadlines.

We don’t need major OS releases every year. We don’t need each OS release to have a huge list of new features. We need our computers, phones, and tablets to work well first so we can enjoy new features released at a healthy, gradual, sustainable pace.

Apple's (lack of) software quality has been a consistent topic with my team at work, with my techie friends in town, and even with many friends who are not what I would call technology focused. That latter group should scare the crap out of Apple.

Those are the folks where the phrase “it just works” sounded like magic. And they believed the magic because save for a few things, it was magic. But now everyone sees the reality behind the tricks. The mystery is gone.

We're carrying around a drowned magician in the world's most exquisite glass case.

¶ Regularly $19.99

Cultured Code makes a fantastic Getting Things Done (GTD) app aptly named Things. I used it myself for a while though I did eventually find OmniFocus to be a better fit for me. That's a story for another time.

Things is a premium app. It runs $9.99 for iPhone, $19.99 for iPad, and $49.99 for Mac.

The prices until Thanksgiving day are free, free, and $34.99, respectively. Why? Because the two iOS apps are Apple's Pick of the Week, and the Mac app is on sale from Cultured Code to celebrate it.

I don't think I have ever seen a $20 app be the Pick of the Week. Seriously, Things is a stellar premium app with a premium price and it is going for free right now. And Apple wants to show off how great of a deal it is by plastering the value on the App Store.

Regularly $19.99.

As someone whose livelihood is sustained by sales of a premium app with a premium price, I am both delighted to see Things receiving this attention and terrified what dropping it to free means for public perception of the value of the app.

It is good that a premium app is being thrust in front of millions of people, letting them know there are high quality apps out there. It is also good for people learn that high quality apps cost a more than a buck.

What gives me hesitance is the app being reduced to the cost of nothing — even temporarily. I worry that people will look at it and think Things should be free. That even though it exudes polish and talent and quality people will come to expect those characteristics in exchange for nothing.

I worry that giving away a premium app reinforces the entitlement many people display towards apps. I worry someday the App Store will be void of fantastic apps because no one was willing to pay for them.

I am left wondering what kind of star ratings will appear for Things once the price returns to being regularly $19.99.

How to Setup Medical ID with iOS 8's Health App

Friend of the site Stephen Hackett goes over the benefits of setting up Medical ID in the new Health app on iOS 8. My wife and I also set this up on our new iPhones almost right away.

I, for one, am very happy to see Apple offer an easy-to-access solution such as this for something that is so important. And because it is now available on every iPhone running iOS 8, I would guess it won't take long for many medical personnel to become familiar with Medical ID's existence.

Should You Upgrade to iCloud Drive?

The short answer is probably not.

When you install iOS 8 tomorrow, part of the setup will ask if you want to upgrade to iCloud Drive. That same screen will also list devices attached to your iCloud account that will not yet work with iCloud Drive. Namely, your Mac running OS X Mavericks will not be able to sync with iCloud Drive. iCloud Drive is simply not backwards compatible with the Documents & Data portion of iCloud sync that we've been using for years.

In about a month's time we should have OS X Yosemite, which will work just dandy. That is the time to embrace iCloud Drive. If you use OS X Mavericks (or an even earlier version) iCloud sync will permanently break on that Mac once iCloud Drive is enabled on an iOS 8 device.

Don't get me wrong here. iOS 8 should be a fantastic upgrade. iCloud Drive will be fantastic, too — when all your devices are ready for it. It's just that tomorrow is probably not that time, unless you only use iOS 8 capable devices.

Last year, with iOS 7, Apple held off with iCloud Keychain until OS X Mavericks' release. I wish they had done the same with iCloud Drive, as the ability to sync between your devices seems like something pretty important.

¶ Bigger than bigger

The anticipation before last week's Apple event was at the highest since the 2010 iPad announcement. The hype in the air was palpable, and everyone knew this was going to be a big event.

The event itself was amazing, but it wasn't without its hiccups for the folks watching from home.

The Livestream

As if there wasn't enough hype surrounding the event from the media alone, Apple fanned the flames a bit higher by tossing up a giant countdown to the beginning of the event showcasing a lifestream of the event. In recent years, Apple has done these lifestreams more and more, so I usually dispense with following a couple liveblogs in favor of just catching it live.

This year was a disaster on this front. The lifestream kept crashing, then showing a test image with the media team's schedule. When it did seem to work, you could hardly hear Phil Schiller because of the translator being piped into the same audio stream. Things didn't start coming together until we were well past the iPhone announcement.

Issues with the livestream aside, the event it self was great. Especially if you went and re-watched it later after the proper fit and finish of production quality we know and love was added.

iPhone 6 and iPhone 6 Plus

The first 10-20 minutes of a keynote are usually dedicated to talking about the health of the retail stores and the various other numbers Wall Street is interested in. Not this time. Tim Cook dispensed with the pleasantries and 7 minutes into the show the new iPhones were revealed.

As all the rumors suggested, Apple brought out larger iPhones. 4.7" and 5.5". The iPhone 6 and iPhone 6 Plus, respectively. The two phones are identical in features in every way except two:

  1. The iPhone 6 Plus has optical image stabilization, instead of just digital stabilization like the iPhone 6.
  2. The iPhone 6 Plus has a nifty landscape mode that is similar to the iPad, where apps like Mail and Messages will have a split column appear.

Pre-orders went live yesterday and I promptly ordered two, one for my wife and one for myself. We both went with the iPhone 6, space gray, 64 GB on Verizon. I was really glad to see the mid-tier price point jump from 32 GB to 64 GB this year. The high end went to 128 GB. I am baffled as to why Apple kept the low end at a paltry 16 GB instead of bumping it to 32 GB.

The one thing I always love the most about a new iPhone is the camera improvements. In that regard, I was bummed that the iPhone 6 did not get the optical image stabilization, but I do not want a 5.5" phone. That is so big you could serve a lunch on it.

Speaking of the iPhone 6 Plus, every non-techy person I have talked to this past week is flat out excited for it, and declared they will be getting the 5.5" phone. I do think the iPhone 6 Plus will prove insanely popular. It turns out people really want a really huge phone. It certainly isn't in my taste, but it is clearly the preferred trend.

And the pre-orders backed that up. The iPhone 6 Plus sold out just about everywhere very quickly. While I do think it likely had more limited quantities than the iPhone 6, I really think it is the preferred device among the masses.

Apple Pay

Another great feature of the new phones is the built-in Near Field Communication (NFC) chip and antenna. NFC is the standard for contactless payments. If you have a credit card with the little pay wave symbol on it and you can just wave it close to the checkout terminal, it is the same technology.

Apple is integrating a new service into the iPhone 6 and 6 Plus called Apple Pay. The idea is that you enter your credit or debit card into Passbook (by taking a picture of it). Apple verifies it is indeed your card. You then see one of these pay wave enabled terminals at a store, and you hold the top of your phone up to it and rest your thumb on the Touch ID sensor. The iPhone authenticates it is you authorizing it to pay, and does the payment.

What is neat about Apple Pay is the security behind it. The merchant never sees your card number, your name, nor your address. Instead, the iPhone generates a one-time payment code, and that is used to reference your card with the bank for the payment. Apple also never sees where your purchase was made, what you bought, or how much you spent.

And if the merchant is ever compromised (think Target and Home Depot in the past year) all the thief gets is the one-time code, not your card info. So you don't have to get your cards re-issued.

And if your phone gets stolen, you can disable it for payments from Find my iPhone on the web or another device. Even if you can't get to that right away, the phone can't authorize a payment without your fingerprint.

All around this seems like a welcome improvement to making secure payments to a system that is rife with insecurity. I mean, come on, when you hand a check or your credit debit card over to someone else for payment, everything needed to make fraudulent transactions is right there printed on the check or card.

Apple Pay also has a component that can be used in-app to make easy payments using Touch ID.

Apple Watch

I cannot tell you how glad I am that I don't have to be typing iWatch for the years to come. Honestly, Apple Watch isn't much better, and it is more to type, but I just thought the iWatch name sounded weird.

Apple's first intentional take at a wearable device comes in the form of a watch. There are three different models, with two sizes each, and 6 different bands (in two sizes each). That makes for quite a few different combinations.

The Apple Watch has a color touchscreen, a single button reminiscent in appearance of the iPhone's sleep/wake button, and a new Digital Crown, which is used for zooming and scrolling depending on context, and as the home button when pressed.

The Apple Watch doesn't do much different from other smart watches already on the market. It tells the time (obviously), displays notifications from your iPhone, allows brief interactions and responses largely using voice, and has some app integration. But it appears to do all of those much better than other attempts at smart watches. The smoothness of interaction is fluid.

One thing the Apple Watch is adding in that I haven't seen a great deal of in other smart watches is the health & fitness aspect. Essentially, it has all the hallmarks of a Fitbit that is enhanced further when paired with your iPhone. I think the fitness aspect will be huge for the Apple Watch.

From a looks department, it is a handsome timepiece. The digital crown really helps to give it the watch look & feel. And it is certainly the best looking smart watch yet. However, to me it does look extremely 1.0. I can't help but be reminded at the drastic difference in aesthetic, style, thickness, and weight between the original iPad and the iPad 2. It was night and day.

I am planning to hold off on the first crack at the Apple Watch and see what Apple does with a second go at it. I am certainly excited by the concept of the Apple Watch, but at the same time I have questions about how yet another device fits in my life.

U2

As is normal with Apple's big Fall event, they close it out with a musical performance. This year was the band U2, who I actually like. I grew up listening to their albums as my parents had them.

After the performance, Tim Cook and Bono had a very rehearsed , sometimes awkward, exchange about U2's upcoming album, and after beating around the bush, announced that the album would be a free gift to every iTunes account holder for through mid-October.

Tim and Bono did a little countdown from 5 and then Tim said that it just went live. Amazingly, for as many technical issues as the livestream had, the album was in my purchase history within a moment and I had it downloaded a moment later.

As odd as the whole exchange on stage was, I have to hand it to Apple for giving away an entire new album to so many people so quickly. It was a pretty neat experience.

Only Apple

This event was simply jam-packed with great announcements. Not one, but two new iPhones, the new iOS 8, a new, secure payment service that looks like it will be fantastic to use, the Apple Watch becoming a reality, and the largest and fastest rollout of a new album in music history.

Tim Cook has said at the close of the last few events "only Apple" could accomplish all that it does. And I think that is incredibly true. Apple makes the hardware, software, and the services that bind all of its products together into a way that makes experiencing technology almost life-enriching. It is because they sweat the details of all those areas that only Apple could pull all this off.

¶ Anticipation

In a few short hours Apple's giant countdown clock will reach zero and Tim Cook and his pals will show us what they have been working on for a while. The buzz around this particular event is palpable. I mean, not only is there the aforementioned countdown clock, but Apple has built a significantly sized building at their event venue. And that venue is the Flint Center, where the original Macintosh was revealed 30 years ago.

Everything about this event is exciting so far. iOS 8 is bringing app extensions and TouchID everywhere. OS X Yosemite is bringing a new look and Continuity with iOS.

New, larger iPhones (yes, plural) are a shoe in at this point. I have a 3D print that a friend of a friend made for me of the 4.7-inch model. While it is still pocketable for me, it does seem a bit too large. My thumb does not travel across the screen area well. I'm reserving judgment until I can use an actual device, though.

Those are the knowns, and they are exciting enough in their own right.

It's the unknowns that are really driving the hype. What is in that structure they are building? Some have suggested it is a mock home to showcase HomeKit enabled devices. The wearable (I refuse to call it an iWatch right now) has enough smoke that there has to be a fire. What will the wearable do? Is it simply a Fitbit replacement, or is it going to tie our other devices a bit closer to our lives?

Whatever is going to happen tomorrow is going to be big. Between the rumors, the venue, and that mysterious building, I'd say whatever happens tomorrow is going to set the stage for Apple for at least the next half decade — or maybe even the next 30 years.

iPhone 5 Battery Replacement Program

From Apple:

Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.

If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge.

If you have an iPhone 5 that falls within that date range, it's not a bad idea to follow the title link above to check your serial number. Both mine and my wife's iPhones were fine and within the range. Your mileage may vary.

Go, you chicken fat, go!

Apple released a new iPhone ad tonight focused on fitness apps & accessories, titled "Strength".

What just kills me about this ad is that it is set to the tune of "Chicken Fat".

The song has an interesting history. It is also one of my dad's favorite workout songs.

I about fell over when the music started playing.