AT&T Knows How to Treat Its Customers

AT&T responds to the outcry of the Internet over limiting FaceTime over cellular to only its new Mobile Share plans:

…in another knee jerk reaction, some groups have rushed to judgment and claimed that AT&T’s plans will violate the FCC’s net neutrality rules. Those arguments are wrong.

Oh yes, your customers are just having yet another knee-jerk reaction. That’s a good way to start out.


To be clear, customers will continue to be able to use FaceTime over Wi-Fi irrespective of the data plan they choose. We are broadening our customers’ ability to use the preloaded version of FaceTime but limiting it in this manner to our newly developed AT&T Mobile Share data plans out of an overriding concern for the impact this expansion may have on our network and the overall customer experience.

Translation: We have invested literally nothing in making our network better, and even though we’ve done our best to cripple our network, FaceTime would finish the job. Please use Wi-Fi.